Return / Exchange Policy
Our customers have a 30 day return policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. Embroidered, hemmed, altered items may not be returnable, exchangeable, or refundable. Returned items must not be washed or worn. 15% restock fee applies.
*Shipping charges are not refundable.
Return Authorization required
Before you return or exchange any item for any reason – You must first contact us for a Return Authorization Number (RMA) which is required for all returns or exchanges, and shipping instructions.
We highly recommend that you send your return via UPS, FedEx, or insured US Mail. Items sent but not received may not receive credit for the return. Items received without a Return Authorization Number (RMA) may be refused and sent back to you.
For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with the RMA number. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange. Shipping charges will apply for all exchanges.
Defects in Workmanship
Defect in workmanship must be presented to us by phone (515 707 1744), fax, or e-mail within 30 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone (515 707 1744), fax, or e-mail, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Orders shipped, but refused by the customer will still be charged shipping charges and a 15% restocking fees. Embroidered, hemmed, altered or otherwise non-sellable item orders may not be cancelled once the product has been manufactured. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers must follow our return policy shown above.
All Orders are shipped via a major carrier to the continental United States only. All orders may require up to 72 hours to process before shipping, not including weekends or holidays. All orders are shipped via Ground and may take 4-8 days to deliver. Please call / email us for expedited delivery.
Items in stock will ship within 1 week. Please call to get delivery time on items which are not in stock.
Shipping charges are calculated based on the dollar amount of the order using the actual billable charges.
Credit Cards: We accept Visa, Master Card, Discover, and American Express. Your Credit Card information is secure. We use certified 3rd parties with industry-standard secure software technology, Secure Sockets Layer (SSL), to ensure that the information you enter on your online order is transmitted securely from your web browser. The SSL software encrypts your order information to prevent the decoding and misuse of your information by unauthorized individuals. Credit card information is destroyed upon completion of the online credit card approval process. For your security, we do not store any Credit Card information.
Checks or Money Orders – Both paper checks and money orders are accepted. All checks require a 10 day hold before the order will ship. No hold is required on Money Orders or Cashiers Checks upon bank verification. Please call Customer Service at 515 707 1744 to process these orders
Purchase Orders – We accept Government, School/University, and Corporate Purchase Orders. Please contact Customer Service at 515 707 1744 to process these orders.
Phone / Email Orders – If you are uncomfortable placing an order online, please call us at 515 707 1744 and we will help you process the order
While we do our very best to ensure quality products at very competitive prices, we may occasionally have to resolve any issue outside of our Refund and Exchange policy to ensure Customer satisfaction. Under no circumstance will our liability exceed the cost of the product or the amount paid by a Customer.
High Volume / Contract purchasing
Since we are the direct manufacturers / distributors of work clothing, we are able to offer high volume pricing and / or contract pricing to companies or individuals who need competitive low pricing. We can also provide wholesale pricing to our Customers who are resellers. Our high volume prices are an additional savings to our customers from our already competitive pricing. Simply call us at 515 707 1744 or email us to discuss your specific needs and pricing.
Don’t find what you are looking for?
With our unique capability to customize the work clothing to your exact needs. While there may be many variations to Customizing work wear, following are just some of our Customizing capabilities
- Customized designs and patterns
- Modified specifications (High Visibility, Flame Resistant, Insulation, etc)
- Screen Printing
- Customized washes
- Branding / labeling
- and many many more
All in all, we can modify our processes to meet your specific needs. So, call us at 515 707 1744 and challenge us with your unique needs.Follow us on social media for more updates