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Terms & Conditions

TERMS & CONDITIONS Return / Exchange Policy Our customers have a 30 day return policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. 15% restock fee applies. *Shipping charges are not refundable for all purchases. We do NOT refund the cost of shipping. Only the purchase price of the item is refunded. Embroidered, Hemmed, Altered items are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE. Returned items must not be washed or worn. Return Authorization Required Before you return or exchange any item for any reason - You must first contact us for a Return Authorization Number (RMA) which is required for all returns or exchanges, and shipping instructions. We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received will NOT receive credit for the return. Items received without a Return Authorization Number (RMA) may be refused and sent back to you. Exchanges For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with the RMA number. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange. The customer is responsible for all freight charges associated with the return, exchange, and reorder. Shipping charges will apply for all exchanges. Defects in Workmanship Defect in workmanship must be presented to us by phone (515 707 1744), fax, or e-mail within 15 business days from receipt of your order. (Be sure to include the order number, item, and your name.) Shortages or Incorrect Orders All claims for shortages or incorrect orders must be presented to us by phone (515 707 1744), fax, or e-mail, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.) Order Cancellations Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been submitted to our embroidery company cannot be canceled, changed, or returned. Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above. Shipping Information All Orders are shipped via UPS to the continental United States only. Orders for Alaska and Hawaii must be telephone orders. All orders require 48 hours to process before shipping, not including weekends or holidays. We make no guarantee on delivery time and are not responsible for delays caused by the carrier. Online Orders Shipping charges are calculated based on the weight of the order using the actual published counter rates by the carrier. There are no hidden handling charges. UPS ground delivery will take 4 - 8 days on average.